Terms & Conditions

Last updated: 1 March 2021

These Terms and Conditions (the “General Terms”) govern your use of the websites on www.onesynergyglobal.com (the “Websites”) and our provision of various online services and resources on this Website (the “Services”).

These Terms incorporate our Privacy Policy which describes how we will use any personal information collected as a result of your use of this Website and our Services. For more information, please see our full Privacy Policy.

Please read these General Terms (including the Privacy Policy) as well as any Additional Terms carefully, before using any part of our Websites or Services. By using the Websites, you confirm that you accept the General Terms, the Privacy Policy and any relevant Additional Terms and that you agree to comply with them.

You should print a copy of these General Terms, the Privacy Policy and any relevant Additional Terms for future reference. If you have any questions, please email admin@onesynergyglobal.com

Changes to Terms

The General Terms and any Additional Terms may be updated by us from time to time. We will post any changes that we make on this page and will indicate at the top of the page (or on the first page of any Additional Terms) the date that the relevant terms were last revised.

Your continued use of our Websites and/or Services after any such changes have been made, constitutes your acceptance of the new General Terms and/or Additional Terms. If you do not agree to these changes, please do not use or access (or continue to use or access) our Websites and/or Services.

Certain aspects of the Services may require you to register and provide information about yourself.

You agree to:
(a) provide accurate and complete information about yourself as prompted by the relevant registration form and
(b) maintain and promptly update this information (by using the appropriate forms on our Website or emailing us at admin@onesynergyglobal.com), and
(c) that you are at least 16 years of age at the time of registration.

We may terminate your account and any or all rights that you have been granted to make use of our Websites, if any information you provide is inaccurate, false, or incomplete or if you breach any part of your agreement with us.

The registration processes on our Website may require you creating a password to enable you to access your account. You are responsible for maintaining the confidentiality of your username and password and you are fully responsible for all activities that occur under your password or account.

You agree to
(a) immediately notify us of any unauthorised use of your account and any other breach of security, and
(b) ensure that you exit from your account at the end of each session.

We will not be liable for any loss or damage arising from your failure to comply with these obligations.

You agree that we have no responsibility or liability for the deletion or failure to store any messages, other communications or other content maintained or transmitted by our Services.

We reserve the right to de-activate accounts that are inactive for an extended period of time.

In a nutshell:
When you register to use one of our websites, you’ll need to give us some personal details. Once your account is set up, you’ll be responsible for keeping your account details safe and making sure that no one else uses your account.

One Synergy Global LLP’s Intellectual Property Rights

Unless otherwise indicated, One Synergy Global LLP (OSG) is the owner or the licensee of all intellectual property rights on our Website and/or Services (including any content made available through our Website and/or Services, frameworks and the underlying source code with regards to the software that we use).

OSG grants you a personal, non-transferable and non-exclusive licence to use our Websites and specific Services for their intended purpose, subject to your compliance with these General Terms.

All of One Synergy Global LLP’s Mula8™ Gamification tools and/or related materials to support the workshop will be recognised as solely belonging to One Synergy Global LLP. All of the OSG-designed Workshops Frameworks, Exercises, Tools and related materials will be recognised as solely belonging to One Synergy Global LLP.

The Mula8™ framework, OSG Matrix logos and concepts are trademarks of OSG and you agree not to display or use the OSG trademarks without our express prior consent.

In a nutshell:

We own or licence all intellectual property rights on our website and services we offer. You are only given permission to use them and only upon prior approval.

Your use of our Websites
You agree that you will not use our Websites (including Services) to:

Upload, post, email or otherwise transmit any User-Uploaded Content that:
You do not have a right to transmit or that infringes the intellectual property rights of any party.
Is unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise discriminatory.
Amounts to unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or prohibited marketing content including (but not limited to) illicit marketing to children.
Contains software viruses or any other computer code, files or programs that (i) interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or (ii) negatively affect a user’s ability to access and use the Websites and/or Services.
Impersonate any person or entity, including, but not limited to, an OSG staff member, a forum leader, guide or host, or misrepresent your affiliation with a person or entity.
Forge headers or otherwise manipulate identifiers in order to disguise the origin of any User-Uploaded Content transmitted through the Services.
Harm or attempt to harm minors in any way.
Intentionally or unintentionally violate any applicable law or regulation.
Collect or store personal data about other users.
Use data mining, robot, spider, scraping or similar automated data gathering, extraction or publication tools for any purpose.
Post content which refers to individual schools, colleges or agencies – or their staff – whether by name, or identifiable by a pseudonym or any other means.
Compete with OSG.
Advertise any job vacancies in any area of our forums (other than through a Service which is clearly designated as a recruitment service).
Breach any license you have been granted to make use of any User-Uploaded Content.
You should not reproduce, copy, modify, create derivative works from or communicate or make any of the content of our Website or Services available to third parties without OSG’s prior written consent.

None of the above alters any rights granted directly to you under the terms of the relevant “upload” licence in respect of any third party User-Uploaded Content, or alters any other rights you may have where other licence terms are explicitly expressed to apply to content or third party User-Uploaded Content.

If you use any Services on behalf of an Institution or a company, you hereby represent, warrant and accept that:

You have all necessary power and authority to enter into and perform your and its obligations under these General Terms.
You have taken all requisite corporate and other action to approve the entering into and performance of these General Terms and shall provide evidence of that action to OSG on request.
Once agreed and accepted, these General Terms will constitute legal, valid and binding obligations of and on such Institution or company. An “Institution” means any educational establishment that provides teaching and learning curriculum as its core functional remit and existence such as, without limitation, schools, local authorities, school groups, further education colleges and higher education universities.

Confidential Information
You acknowledge that any Confidential Information which you obtain from your use of our Services constitutes the valuable, confidential, proprietary information of OSG and its licensors and you agree that you shall not, without our express written consent, use or disclose to any other person any such Confidential Information, except as specifically authorised under these General Terms or as required by law.

For the purposes of these General Terms, “Confidential Information” means any and all data, information, documents, software or materials relating to the business and management of OSG, its users and members, licensors and/or licensees that is designated as confidential or ought reasonably to be considered confidential.

In a nutshell:
You won’t share any confidential information you discover by using our website, courses, training, advice and services with anyone else, without our permission.

Personal Data Protection Act (PDPA)
Independent OSG facilitators and co-facilitators acknowledge and agree that any Confidential Information which you obtain from conducting OSG workshop sessions will not be used in any form written or verbal, without our express written consent. For the purposes of these General Terms, “Confidential Information” means any and all data, information, documents, client personal names and company, software or materials relating to the business and management of OSG, its clients/customers and members, licensors and/or licensees that is designated as confidential or ought reasonably to be considered confidential.

Process, Use and Disclosure
Independent OSG facilitators and co-facilitators shall only process, use or disclose Customer Personal Data:
(a) strictly for the purposes of [fulfilling its obligations and providing the services required] under OSG’s Letter of Engagement;
(b) with the Customer’s prior written consent; or
(c) when required by law or an order of court, but shall notify the Customer as soon as practicable before complying with such law or order of court at its own costs.

Indemnity
Independent OSG facilitators and co-facilitators shall indemnify OSG and its officers, employees and agents, against all actions, claims, demands, losses, damages, statutory penalties, expenses and cost (including legal costs on an indemnity basis), in respect of:

(a) a breach; or

(b) any act, omission or negligence of the independent OSG facilitators and co-facilitators that causes or results in OSG’s Customers/Clients being in breach of the PDPA

Transfer of personal data outside OSG or Singapore
Independent OSG facilitators and co-facilitators shall not transfer Customer Personal Data to a place outside of OSG or Singapore without the OSG’s prior written consent.

Retention of Personal Data
Independent OSG facilitators and co-facilitators shall not retain OSG’s Customer Personal Data (or any documents or records containing OSG’s Customer Personal Data, electronic or otherwise) arising from OSG Workshop Sessions for any period of time longer than is necessary to serve the purposes OSG’s Letter of Engagement/Agreement and/or Consultancy engagements.

In a nutshell:
Independent OSG facilitators and co-facilitators are not authorised to use or share confidential information in any form, about OSG clients (name, company, contact details) provided by OSG or obtained from the workshop session(s) and/or Consultancy engagements.

Termination
We may terminate your access to the Website and/or use of the Services, with or without notice and without liability to you or any third party. We may also remove and discard any User-Uploaded Content on our Websites for any reason and at any time, including, but not limited to, believing that you have breached our General Terms.

We may also take any other necessary action we deem reasonable in connection with a breach of these General Terms.

In a nutshell:
We may stop you using our websites and services, or remove content you’ve uploaded, at any time.

Modifications to the Websites and/or Services
We reserve the right at any time to modify, suspend or discontinue a Website or the provision of a Service (or any part thereof) with or without notice. We may require that you accept the modified Terms in order to continue to use our Services and/or Websites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of a Website or a Service other than as required by law.

In a nutshell:
From time to time, we may change or stop a website or service that we provide.

Limitations of Liability
Our liability to you in relation to these General Terms and your use of the Website and/or any Service is limited to the greater of:
(a) SGD100 and
(b) the price paid by you to us under any contract for paid services during the 3 months before the event giving rise to the claim.

You acknowledge and agree that we shall not be liable for any |
(i) loss of profits, sales, business or revenue
(ii) loss or corruption of data, information or software
(iii) loss of business opportunity
(iv) loss of anticipated savings or
(v) any loss which is not reasonably forseeable.

Any communications or transactions with advertisers, merchants and any other third party found on our Website are solely between you and them, unless otherwise explicitly provided for in these General Terms or any Additional Terms. To the fullest extent permitted by law, we will not be responsible or liable for any loss or damage incurred as the result of any such dealings or as a result of the presence of such advertisers and merchants on our Websites.

We do not endorse any of the advertisements (if any) provided on our Website.

On our Website, we, or a third party may provide links to other websites or resources. We have no control over these websites and resources and are not responsible or liable for the availability or content found on them.

You expressly acknowledge and agree that:

Your use of our Websites (including our Services), is at your sole risk. We have made every effort to ensure that content on our Website and made available through our Services is accurate, up to date and correct at the time of publication. However, our Website and Services are provided on an ‘as is’ and ‘as available’ basis. We do not guarantee the accuracy, timeliness, completeness, quality or fitness for purpose of the content we provide on our Websites or through our Services, or that use of our Websites will be uninterrupted, virus-free or error-free. Accordingly, you acknowledge that our Websites or Services may be unavailable for use or inaccessible from time to time. We accept no responsibility for any errors, omissions or inaccurate information on our Websites or available through our Services.

The content on our Website and any content made available via our Services is for general information only and is not intended to, nor does it, constitute legal or other professional advice or services. It is not a recommendation to purchase any product or service upon which a specific decision should be made. The information, content of our Websites and any content made available via our Services does not address your particular circumstances and accordingly, you should not rely upon the content of our Websites or Services as a substitute for proper professional advice. We accept no responsibility for any reliance placed on information or content provided on our Websites or through our Services. No advice or information, whether oral or written, obtained by you from us shall create any warranty or other obligation not expressly stated in these General Terms.

In a nutshell:
You use our websites and services at your own risk.

Force Majeure
Any act or situation which is beyond our control is known as a “Force Majeure Event”. OSG is not liable for any failure to perform, or delay in performance of our obligations or contracts under our General Terms. Any act, event, non-happening, omission or accident beyond our control includes (but is not limited to):

Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of mass rapid transit (mrt) trains, shipping, aircraft, motor transport or other means of public or private transport.
Interruption or failure of utility service (including the inability to use public or private telecommunications networks).
The acts, decrees, legislation, regulations or restrictions of any government.

We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under the General Terms or any related contract between us may be performed despite the Force Majeure Event.

In a nutshell:
We are not liable for events beyond our control.

General information
These General Terms (and any documents referred to, including the Additional Terms and the Privacy Policy) constitute the entire agreement between you and us in relation to your use of our Website and Services, superseding any existing prior agreements.

These General Terms represent a contract between us and you, which are governed by and interpreted in accordance with the laws of Singapore. We both irrevocably agree that any dispute or claim arising between us shall be adjudicated exclusively by the Courts of Singapore, although we may enforce any judgment of such Courts in courts in any other jurisdiction in which you are located.

Any term which may be deemed unenforceable or unlawful and fall to be struck out, or otherwise disregarded by a court shall be done so without prejudice to the rest of the agreement.

Any failure by us to exercise or enforce any right or provision of these General Terms shall not constitute a waiver of such right or provision.

In a nutshell:
These General Terms are a contract between you and us, and any dispute between us will be settled in court.

Complaints about our Websites and Services
If you object to anything on our Website, please let send us an email explaining your concern to admin@onesynergyglobal.com and we will take whatever action we deem appropriate.

In a nutshell:
If you have a problem or concern with our websites or services please contact us.

Last updated: 1 March 2021

One Synergy Global LLP (“we”, “our” or “OSG”) is committed to protecting the privacy of all individuals in respect of whom we hold personal information. Please read the following Privacy Policy which explains how we use and protect your personal information. This Privacy Policy applies to use of all our services and websites (and web-based services) on which a link to this policy appears (the “Site”). This policy should be read with and interpreted subject to our General Terms and any Additional Terms as found on our Website at https://www.onesynergyglobal.com/terms-conditions.

We take your privacy seriously and we are committed to keeping your information private. By providing us with any information about yourself (including via the Website), you consent to our processing of your personal information in accordance with this Privacy Policy and our Cookies Policy.

This Privacy Policy covers

What personal information we collect about you and how we collect it
How we use your personal information
Personal information that we share with third parties
Our legal basis for collecting and using your personal information
Data retention, data security and transfers of personal information outside of Singapore
Your rights
Accessing and updating your personal information
How to unsubscribe from any email alerts that you receive
Changes to our Privacy Policy

1. What personal information we collect about you and how we collect it
Information that you provide us directly
We collect personal information whenever you contact us and provide us with information that we are able to identify you by, including when you contact us by phone, email or when you sign up to use any of our services. In particular, we collect information about you when you register and create a user account on any of our Website, post content on any of our Websites, register for an event, enter your details into a form, upload your CV, purchase a product from us (such as through the OSG Website), subscribe to receive a product or service that we offer (for example, a magazine subscription), subscribe to receive email updates from us, take part in a competition or market research and every time you e-mail us directly. We also collect information about the payment methods that you use for any transactions that you make with us.

Content posted by you containing personal information
If you post any personal information to any of our public forums, this information will immediately be made available to other users throughout the world who may use it to send you unsolicited communications. In some circumstances we may display pseudonyms that identify you as a user but not your actual personal information (your username for example) when you post material to the Website to allow users to identify each other.

Information that we automatically collect (including use of “cookies”)
We automatically gather certain limited information about your visits to our Website. This includes demographic data and browsing patterns. Information automatically received includes among other things your: IP address (which identifies the computer or device that you use to access the Sites); the time and date of your visit; browser; operating system; internet connection details, as well as a breakdown of your journey through our Websites and products that you searched for. This is used to build up marketing and usage profiles, to aid strategic development, to manage our relationship with advertisers and to audit usage of the Websites.

Use of Cookies
In particular, we use cookies to collect this information. A cookie is a small collection of data sent by a web server to a web browser, which lets the server collect information back from the browser. Our use of cookies also may allow registered users to be presented with a personalised version of the Website.

Please note that if you do disable cookies, certain services on our Websites may not be available. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you reject all cookies, you will not be able to use products or services that require you to “sign in” and you may not be able to take full advantage of offerings or use on all our Websites.

Information that we collect from third parties
Certain third party associates of OSG may provide us with information relating to you. It is that third party’s responsibility to ensure that it has obtained your consent to do this. However, where possible, we will request from our partners that they have the right to pass on this information

2. Our legal basis for collecting and using your personal information
Data Protection Legislation mandates that any personal information can only be used where there is a lawful basis to do so. At THE, we rely on one or more of the following grounds to legally collect and use your personal information:

The data is necessary for the performance of the contract which we have with you (i.e. to provide our services to you);

We are using your personal information where it is in our legitimate interests to do so;

We have a legal obligation to process your personal information;

You have consented to the use of your personal information by us.

Where we rely on your consent to process any of your personal information, you may revoke your consent at any time. Any such revocation will not affect the lawfulness of any prior use of that personal information.

2. How we use your personal information

We will use your personal information to enable us to provide our Services to you and enable you to use the Websites, including, for the following purposes:

2.1 Performance of Contracts

We will use your personal information for the following purposes where it is necessary to perform a contract, or enter into a contract, with you:

To authenticate your identity and administer your account(s);

To deal with your enquiries and requests;

To process your orders for any services or products that you purchase from us;

To share with recruitment institutions (if you are applying for a job);

To share your personal data with third parties, at your explicit request;

To provide you with job opportunity services we believe may be relevant to you when you when you have opted in to being contacted about such services.

To send you Job Alerts where you have signed up for this service.

To provide you with updates about developments on the Websites;

To provide you access to a third party product or service that can be accessed via your account(s);

To provide access to secure content published on our website by us;

To contact you and investigate reports or complaints related to content that you have uploaded to our Websites

To enable our data processors (such as our group companies and hosting providers) to provide services (or components thereof) requested by you;

Where we provide a product or service to you, and that service is transferred to a third party organisation, to ensure the uninterrupted provision of that service to you.

Where we have your explicit consent to share your personal information with selected third parties.

2.2 Legitimate Interest

We may use your personal information where we have a legitimate business interest to do so. These legitimate interest are:

To personalise aspects of our services to you;

To carry out market research or surveys about our products and services;

For marketing and strategic development purposes, for example to identify trends in usage;

To enable our data processors (such as our group companies and hosting providers) to provide services (or components thereof) requested by you;

To market our products and services to you in conjunction with your position at an organisation;

For the proper keeping of business records;

To analyse and create statistical reports based on the services we provide and our performance of those services, including resale of insights data but not including sale of any personal identify data;

To enable you to continue accessing a product or service which you us in the event that the product or service is transferred to a third party organisation;

To investigate any accused or actual misuse of our platform for discriminatory behaviour including, but not limited to, discrimination based on age, race, sexuality, gender or gender reassignment, nationality, disability, religion or belief.

2.3 Legal Obligation

We will use your personal information where we are legally obliged to do so, this includes:

For financial reporting and auditing purposes,

For anti-money laundering or fraud prevention, detection and reporting;

For copyright ownership claims, detection and reporting;

Where required, to record and maintain records related to complaints about content you have uploaded to our Websites

To maintain records of actions taken on your account.

2.4 Consent

We will use your personal information where we have your consent to do so:

To provide you direct marketing information related to information about the products and services we offer;

Where you have provided us with consent, we will also use and share your personal information to enable third parties to contact you in relation to services offered in conjunction with us or in respect of services that they provide.

It is your responsibility to ensure that any information submitted as part of the registration process to your user account or as part of an application to a job posting is accurate and up to date.

3. Personal information that we share with third parties
In order to provide the services offered on our Websites, we sometimes need to share your personal information with other OSG associated. However, we will continue to be responsible for the usage and security of your personal information when this happens.

4. OSG’s data processors

We may also share your personal information with third party processors or suppliers that we engage to provide services to us and/or support our offering to you (such as our hosting providers). These third parties may need to process your personal information on our behalf to provide such services. Where this is the case we take great care to only appoint reliable third parties who can guarantee the security of your personal information and our business information. For example, we ask each such third party to complete an information security questionnaire to ensure their practices and procedures provide the level of security that we would expect (and is required under law) when processing personal information. Note that these third parties simply process personal information on behalf of OSG and have no right to use, disclose or transfer your personal information in any other way. Please see below in relation to our policy for transfers of personal information outside Singapore.

5. Third parties that we share your personal information with
Where you have provided us with consent, we will share your personal information with other third parties (who will also be data controllers in respect of the information that we share). To the extent you have any concerns about any third party’s handling of your personal information you should get in touch with that institution.

6. Other circumstances where use or share your personal information
In certain circumstances, we may be required at law to disclose your personal information to third parties such as government bodies, law enforcement agencies, and data protection regulators.

7. Data retention, data security and transfers of personal information outside of Singapore
We take steps to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will only keep your personal information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your personal information, we cannot guarantee the security of your data transmitted via email and/or our website; any transmission is at your own risk.

The personal information that we collect from you will, where possible, be stored and processed within Singapore. In certain circumstances, we may require third parties that are based outside of Singapore to process, host or store your personal information and by submitting your personal information to us, you are acknowledging this transfer, storing or processing. Please note that countries outside of Singapore may not have the same standard of data protection legislation as countries within Singapore.

In the event your personal information is transferred, stored or processed outside of Singapore, we will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and the Data Protection Legislation. This means that we will only allow third parties to access your personal information where those third parties (a) are in countries that have been confirmed to provide adequate protection to personal information; or (b) have agreed to provide all protections to your personal information as set out in the Data Protection.

8. Your rights
Should you have any queries or complaints in relation to how we use your information, please contact us via the details set out at section 10 below.

9. Accessing and updating your personal information
You have the right to see the personal information we hold about you and to ask us to:

(a) make any changes to ensure that any personal information we hold about you is accurate and up to date;

(b) erase or stop processing any personal information we hold about you where there is no longer a legal ground for us to hold it; or

(c) transfer any information we hold about you to a specified third party. If you wish to do this, please contact us using the contact details set out below.

10. How to unsubscribe from any email alerts that you receive
If you have elected to receive information about our products or services or the products or services offered jointly with or on behalf of other organisations and/or “alerts” from us via email (for example, by creating an email alert for a job) and would like at any time to unsubscribe from this service, please email us at admin@onesynergyglobal.com

11. Changes to our Privacy Policy
OSG may amend this Privacy Policy at any time and where we make material changes to it we will provide notice on our website. By continuing to use our services and/or our Website, you agree to the updated Privacy Policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) our services and/or our Website.